Welcome to SBNY’s FAQ page.
If you have any additional questions, please feel free to contact us at firstname.lastname@example.org and we'll be happy to assist you.
What is your return policy?
We offer a 30-day return policy for a full refund of the purchase price. Please see our return policy page for more details.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package online.
How long will it take to receive my order?
We typically ship orders within 1-2 business days. Shipping times will vary depending on your location and the shipping method you select during checkout. You can check estimated shipping times on our shipping information page.
How do I know what size to order?
We provide size charts on each product page to help you determine the correct size to order. If you have any additional questions about sizing, please feel free to contact us.
Can I cancel or modify my order?
We can only cancel or modify an order if it has not yet been shipped. Please contact us as soon as possible if you need to make any changes to your order.
Thank you for visiting SBNY and we hope this FAQ page was helpful.
If you have any additional questions or concerns, please do not hesitate to contact us at email@example.com.